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Building Trust, Delivering Hope

A family member develops confidence in the team that is caring for her grandson after observing their compassion.


We had a young patient at Florida Hospital Tampa that was having difficulty urinating and needed a straight catheter. One of our emergency department nurses, Mary Andrade, and a tech, Mike Hernandez, were in the room to complete the procedure when the patient's grandmother seemed to begin feeling overwhelmed. She stepped out into the hallway and I approached her to see how I could help. She turned to me with tears in her eyes and said, "God bless your team here. They are so patient and kind and I trust they are trying to help my grandson. I don't know how they do it, but they are angels."