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A Difference in Care

A former cancer patient recalls the comfort that having a caring and responsive medical team brought.

12/2/2016  |  By Don Jernigan

As impressive as our facilities and medical equipment can be, I am consistently reminded that compassionate care is what makes the ultimate difference for our patients. This is true for Kim, a former Florida Hospital Waterman patient who shared about her experience receiving cancer treatment.

Kim said, "Dr. Mascarenhas told me exactly what was going to happen and the team was great with following up with me. I think that's really important—to have a doctor who is able to tell you what to expect and who doesn't mind answering 50 million questions because believe me, I had a bunch. What's going to happen? How long is it going to take? When am I going to be up and about? Dr. Mascarenhas was great with answering questions.

"I always think about how I felt before the cancer diagnosis. I was 49 and in the best shape of my life. Now, It's harder to do the things I used to do, but I feel like I get stronger every day. The memory of that day when they said I had cancer gets a little bit weaker. I feel great. I'm happy that I made the choices I made, and I'm very happy with the medical team who took care of me during all of this. I would have probably never made it without them."

Kim's story demonstrates two things to me. One, that our medical teams have the knowledge and expertise to answer questions accurately and in a way that can be easily understood, and two, that the team cares enough to ease their patients' anxiety and make sure they are aware of what's occurring every step of their recovery. That's the kind of medical care that leaves a lasting impact.